If something is wrong, we will make it right. Please email sales@ponytailexplosion.com if there is an issue with your order.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will accept items for return only if purchased directly on www.ponytailexplosion.com.

To complete your return, we require a copy of the receipt or packing slip be included in the return as well as an indication of why you are returning it. (A handwritten note is fine.) If either is missing, we will not accept it.

Returns will be accepted for any reason for a full refund, minus any shipping charges. The items must be in clean, unworn condition. We appreciate your understanding and we welcome you to contact us with any questions or concerns at sales@ponytailexplosion.com.

Please return you item to this address:

Ponytail Explosion Returns
Address
Winona, MN 55987

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend you use tracking or delivery confirmation on your return just to be safe. Please allow 2-3 weeks for us to refund your payment upon receipt.

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. If your item is approved for return, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Exchanges

To complete your exchange, we require a copy of the receipt or packing slip be included as well as an indication of why you are exchanging it. (A handwritten note is fine.) If either is missing, we will not accept it.

The items must be in clean, unworn condition. We appreciate your understanding and we welcome you to contact us with any questions or concerns at sales@ponytailexplosion.com.

Please send your item to this address:

Ponytail Explosion Exchanges
Address
Winona, MN 55987